How to use website
As you look through our store you can click to add items to your basket. When you've finished shopping you simply proceed to the checkout where we will take all the details we need from you to process your order.
Once you have successfully placed your order you will receive an order confirmation email from us – this is sent immediately. When your order leaves us you will receive a dispatch confirmation email.
Orders are typically dispatched 5 working days after the order is placed. If for any reason it will take longer, we will notify you by email.
If you experience any difficulties using the site, whether you're buying or just looking, please do let us know and we'll look into it.
Prices, Postage Costs & Breakages
Delivery charges are at cost price or cheaper, ensuring you get maximum value for money.
Our products show an approximate weight for the total package. This is a guide only to help our customers keep track of the delivery charge. This is not the exact weight of goods you will receive. Exact quantities and weights for individual item are shown in each product description so you know exactly what you will get.
As per the dispatch email we send customers when their order leaves us, we strongly recommend that you follow up within 3 working days (UK orders only) if your order hasn't been received. Please refer to your dispatch email for full details on how to do this.
When packing our products we make every attempt to ensure that they will arrive in pristine condition by packaging them well. We use strong postal boxes, shock-absorbing space filler and protective sheaths for goods in glass jars or bottles. If any of your products are broken/damaged and cannot be used then notify us within seven working days of receipt.
Delivery Terms & Conditions
We cannot be held responsible for any failed or delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and also on the order confirmation email. Once your order leaves us we're unable to change address information or redirect orders without incurring charges which you will need to cover.
Standard UK Delivery
Royal Mail orders will be sent either by regular Royal Mail post or by Royal Mail's Track & Trace Service. Orders sent by Royal Mail are usually delivered with your normal daily post. If you have requested that your package be left in a safe place, the postperson will try to follow your instructions, but if they believe it may damaged or that the location is not safe enough they won't leave it. If they can't deliver your parcel they will leave a card and return it to the local sorting office for collection or for you to arrange redelivery – full details of these options are on the card that's left. If your order is sent by Track & Trace you will receive instructions with your dispatch confirmation email on how to track the status of your delivery via the Royal Mail web site.
International Delivery
If you are buying or sending goods outside of the UK we use Royal Mail Air Mail. This is not a trackable service and delivery times vary enormously depending on the destination country. In our experience it can take up to 21 days for some countries.
Storage
Upon receipt, to ensure your purchases remain in the very best condition, we strongly recommend that you follow the specific storage instructions for each individual product and consume within the best before date.
Out of Stock
If your product is temporarily out of stock we will let you know how long it will be before it's available with the option to choose an alternative or cancel your order. If you want to wait for your chosen item then we will hold your order until it can be sent in its entirety.
Taking Care with Chilli Products
When using products that contain chilli please take extreme care not to touch your eyes or other sensitive areas of the body - it can hurt! Do not leave your chilli products where children or animals could get them. Some products should not be consumed in large quantities. Follow individual directions on your chosen products to ensure that you enjoy them and that no discomfort is caused.
Nuts & Ingredients
All products are made in a professional kitchen where traces of nuts may be present. I hold my food hygiene level 2 certificate and the kitchen has passed all requirements with regard to hygiene, food safety and allergen safety.
Satisfaction Guarantee
We're confident that you'll be happy with your purchase so if for any reason it doesn't meet your expectations please let us know.
In the event of burst packaging or damaged goods you can return the goods to us, within fourteen days of receipt, stating clearly your order number and we will refund you for the value of the products or replace them.
For your own peace of mind we recommend you use recorded delivery when returning goods to us. You need to cover the cost of the return postage charge unless otherwise agreed with us.
Privacy Policy
We do not disclose buyers' information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). For more info please see our Privacy Notice.
